Customer Success Analyst (Staffing Vertical) - Remote

Overview

The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Staffing vertical. This role requires attention to detail, customer empathy, and effective communication skills. The analyst is responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.

In Short

• Work collaboratively with Customer Success Managers and Operations.
• Perform report research and analysis for customers.
• Maintain knowledge of client verifications/processing guidelines.
• Prepare and analyze trends for monthly account reviews.
• Gather customer information and recommend improvements.
• Execute other duties as assigned by management.

Requirements

• High School Diploma or GED, or equivalent work experience.
• 3+ years of customer service experience.
• Proficiency in Microsoft Office products.
• Experience with Siebel, Salesforce or equivalent CRM.
• Strong analytical skills to interpret complex data.
• Excellent communication and interpersonal skills.
• Organizational skills and strong attention to detail.
• Ability to multi-task and manage assignments.
• Sense of urgency to meet deadlines.
• Adaptability to evolving priorities.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with employer match and Employee Stock Purchase Plan.
• Flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities.