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Customer Success Analyst - Remote

Posted 21 hours ago
Customer Service
Full Time
Worldwide

Overview

The Customer Success Analyst at InEvent is responsible for supporting clients through various communication channels and ensuring high levels of customer satisfaction while continuously learning about the product.

In Short

  • Support clients via chat, email, and calls.
  • Meet customer satisfaction KPIs.
  • Investigate customer issues and report to development.
  • Continuously learn about tech and platform updates.
  • Test and improve platform performance with the team.
  • Become a subject matter expert on the product.

Requirements

  • Fluent in English, additional languages are a plus.
  • Experience in Customer Success or similar roles.
  • Experience in a SaaS or tech company.
  • Outstanding communication skills and empathy.
  • Flexibility to serve multicultural customers.
  • Resilient and eager to learn in a startup environment.

Benefits

  • Global Health Insurance with $0 deductible.
  • Paid Time Off (PTO).
  • Language Learning Programs.
  • Annual Summits.
  • Monthly Lunch days and activities.
  • Challenges and Games with Prizes.
  • Birthday and Work Anniversary Gifts.
InEvent logo

InEvent

InEvent is an innovative B2B startup specializing in intelligent solutions for hospitality and marketing within large enterprises. With a focus on high-level management tools for C-suite executives and robust operational resources for analysts and managers, InEvent operates as a remote event technology company with a diverse global team of InEventers across 13 countries, speaking over 27 languages. The company values curiosity and passion for learning, fostering an environment of open communication and personal growth. InEvent is committed to building long-term relationships with clients through exceptional customer service and innovative event solutions.

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