Customer Success Analyst - Remote

Overview

The Customer Success Analyst at Voxy plays a crucial role in ensuring customer satisfaction and engagement, helping clients navigate their language training journey while fostering collaboration and loyalty.

In Short

• Empathize with customers and enhance their experience.
• Guide customers through the onboarding process.
• Deliver insights on customer outcomes during Business Reviews.
• Train customers to become product experts.
• Maintain high levels of customer satisfaction and loyalty.
• Collaborate with Key Account Managers on retention strategies.
• Explore upsell opportunities to expand Voxy's reach.
• Translate business needs into customer solutions.
• Prepare reports to showcase program performance.

Requirements

• 3+ years of experience in customer success or account management.
• Fluency in English; Spanish is a plus.
• Knowledge in Project Management, Problem Solving, and Negotiation.
• Strong accountability for client delivery.
• Tech-savvy with skills in spreadsheets and reporting.
• Familiarity with Salesforce and Zendesk is advantageous.
• Self-motivated and proactive team player.
• Strong interpersonal skills for relationship building.
• Ability to adapt to dynamic environments.
• Bachelor’s Degree required.

Benefits

• Competitive salary, bonus, and stock options.
• Comprehensive medical insurance and reimbursements.
• Remote-friendly work policies.
• Professional development budget.
• Language classes offered by Voxy.
• Work with a talented international team.