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Customer Success Analyst - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Customer Success Analyst role at Influ2 involves working closely with clients to enhance their performance through data analytics, crafting compelling narratives, and driving strategic decisions.

In Short

  • Act as a liaison between Customer Success and Business Analysis teams.
  • Analyze customer strategies and performance to create ROI stories.
  • Design insightful quarterly business review decks.
  • Monitor account health to identify risks and suggest mitigation strategies.
  • Collaborate with Customer Success Managers across time zones.
  • Utilize advanced Excel/Google Sheets for data analysis.
  • Familiarity with CRM tools like Salesforce and HubSpot is a plus.
  • Strong communication skills to advocate for data-driven strategies.
  • Provide exceptional attention to detail in presentations.
  • Flexible working environment with no fixed hours.

Requirements

  • 2+ years of experience in an analytical role.
  • Advanced knowledge of Excel/Google Sheets.
  • Familiarity with Looker and Google Studio is a plus.
  • Experience with CRM and customer success metrics.
  • Upper-Intermediate English proficiency.
  • Strong project and time management skills.
  • Technical acumen for analysis and troubleshooting.
  • Exceptional attention to detail.

Benefits

  • Startup environment with flat organizational structure.
  • Work alongside a distributed team in a fast-growing company.
  • Flexible working hours and location preferences.
  • Generous and flexible PTO policy.

Influ2

Influ2

Influ2 is a pioneering platform that revolutionizes B2B advertising by enabling businesses to deliver targeted ads to specific individuals and track their engagement by name. With a focus on creating personalized marketing journeys for decision-makers at targeted accounts, Influ2 empowers marketing teams and salespeople to enhance their strategies and close deals more effectively. The company has garnered the trust of over 100 enterprises and mid-market companies globally, including industry leaders like Capgemini, AppsFlyer, and Hexaware. Influ2 fosters a collaborative and innovative work environment, emphasizing diversity and equal opportunity, while maintaining a cash-positive business model and achieving significant growth.

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