Customer Success Analyst - Remote

Overview

As a Customer Success Analyst, you will play a pivotal role in building strong relationships with clients and ensuring they get the most value from the platform.

In Short

• Serve as the primary point of contact for a portfolio of clients, delivering routine support and resolving platform-related issues
• Lead onboarding sessions and ensure full adoption of the platform across new client accounts
• Conduct scheduled check-ins to track client success, identify gaps, and proactively offer solutions
• Collaborate cross-functionally with product, implementation, and engineering teams to relay client needs and track feature development
• Translate complex technical issues into clear guidance for clients, and escalate where necessary
• Identify and scope upsell or cross-sell opportunities, working closely with sales and product teams
• Maintain product expertise to serve as a knowledgeable resource for clients
• Continuously assess and improve internal customer success processes

Requirements

• Passion for customer satisfaction
• Strong problem-solving skills
• Ability to work collaboratively in a team
• Experience in a SaaS environment is a plus
• Excellent communication skills
• Technical aptitude to understand platform functionalities
• Experience in customer success or related field

Benefits

• Opportunity to grow in a dynamic SaaS environment
• Work with a talented team
• Flexible working conditions
• Impactful role in client success