Customer Success Analyst - Remote

Overview

In this role, you will work to build and maintain good relationships by attending to a portfolio of clients from our Franchises and Partners (Zenvia Partners).

In Short

• Work as a Customer Success Analyst in a dynamic, results-oriented team.
• Ensure client satisfaction and retention through exceptional support.
• Identify and resolve client issues efficiently, collaborating with internal teams.
• Empower clients to expand their usage through upselling and cross-selling opportunities.
• Utilize data and metrics to guide actions and decisions.

Requirements

• Experience in Customer Success in a technology or SaaS company.
• Prior experience in customer service, support, or related fields.
• Experience working through partners/sales channels.
• Basic familiarity with the technology market.
• Knowledge of SalesForce.
• Experience in customer journey, retention, research, and process mapping.
• Able to manage a high volume of clients effectively.
• Resilient with strong adaptability skills.
• Excellent verbal and written communication skills in Portuguese.
• Client-oriented prioritization and organizational skills.

Benefits

• 100% remote work with flexible hours.
• Comprehensive healthcare benefits.
• Wellness programs including sports coaching and psychological support.
• Parental leave benefits.
• Support for home office setup.
• Career development programs and language courses.
• Participation in results sharing.
• Informal working environment promoting collaboration.
• Commitment to diversity and individual respect.