Customer Success Analyst - Remote

Overview

As a Customer Success Analyst at Weni by VTEX, you will ensure that clients successfully adopt and extract value from the Weni Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding Weni’s solutions into their daily operations.

In Short

• Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the Weni Platform.
• Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
• Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
• Strategic Meetings: Lead sessions with clients to align their goals with Weni’s capabilities, addressing technical and operational challenges.
• Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn.
• Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience.

Requirements

• You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients.
• You adapt and learn quickly, thriving in dynamic environments.
• You approach problems with a technical and analytical mindset, simplifying complex challenges for clients.
• You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience.
• You have experience in Customer Success, Technical Account Management, or Solution Engineering.
• You are fluent in English and comfortable communicating with global clients; Spanish is a plus.
• You are proactive, organized, and driven to help clients succeed with Weni’s solutions.

Benefits

• Health, dental, and life insurance with national coverage provided by VTEX;
• Language development incentive program (English, Spanish, Portuguese);
• Flexible meal allowance;
• Extended parental leaves;
• Flexible work schedule and remote-first culture;
• Financial assistance to build your work-from-home setup;
• Wellness program;