Customer Success Analyst - Remote

Overview

At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter.

In Short

• Seeking a Customer Success Analyst to maximize customer value.
• Focus on driving platform adoption and delivering insights based on customer data.
• Work cross-functionally to ensure customer satisfaction and retention.
• Develop enablement strategies to enhance product stickiness.
• Build educational resources for self-service learning.
• Conduct health checks for strategic accounts.
• Advise customers on expanding usage across departments.
• Monitor churn risk and re-engage at-risk accounts.
• Collaborate with various teams to resolve issues.
• Contribute to internal playbooks and process improvements.

Requirements

• Bachelor’s degree in Education Technology, Data Analytics, Business, or related field.
• 1–3 years of experience in Customer Success or related fields.
• Experience with higher education or large organizations using LMS/VCMS.
• Strong data literacy and analytical skills.
• Excellent communication and presentation skills.
• Organizational and project management skills.
• Comfortable in a remote-first environment.
• Ability to work independently and collaboratively.
• Willingness to travel up to 10% as needed.

Benefits

• Opportunity to work in a high-impact, customer-facing role.
• Contribute to initiatives that advance core values.
• Collaborative work environment.
• Flexibility in working arrangements.
• Professional development opportunities.