Healthcare Customer Service Representative - Remote

Overview

MedCore Solutions, the healthcare division of BizForce, is seeking a highly motivated Healthcare Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our patients, providing comprehensive support and ensuring they receive the best care experience possible.

In Short

• Manage a high volume of incoming calls from patients, addressing inquiries, and providing information regarding healthcare services.
• Assist patients with appointment scheduling, registration, and navigate their healthcare options.
• Verify patient insurance eligibility and benefits, explaining coverage details to patients.
• Handle inquiries related to medical billing, referrals, and prior authorizations.
• Resolve patient concerns and complaints with professionalism, empathy, and effective problem-solving strategies.
• Coordinate communication between patients, healthcare providers, and insurance representatives to facilitate a seamless experience.
• Document patient interactions accurately and maintain records in the system.

Requirements

• Strong communication skills and a customer-oriented mindset.
• Experience in a customer service role, preferably in healthcare.
• Ability to handle high call volumes effectively.
• Familiarity with medical terminology and insurance processes.
• Proficient in using computer systems and software for documentation.
• Problem-solving skills and the ability to empathize with patients.

Benefits

• Competitive salary and benefits package.
• Supportive team environment.
• Opportunities for professional development.
• Work-life balance with weekends off.