Healthcare Customer Service Representative - Remote

Overview

The Healthcare Customer Service Representative at Integrated Dermatology will be responsible for handling inbound calls, processing payments, and providing information regarding claims and copays in a supportive and dynamic environment.

In Short

• Answer 40-50 inbound calls per day.
• Take payments.
• Update demographics.
• Provide claim status.
• Explain copays/deductibles.

Requirements

• Must know how to interpret and explain EOB's.
• Excellent written communication skills.
• Polite phone etiquette.
• Problem solving skills.
• Proficient in Microsoft Excel (Microsoft Office Suite).
• Self-Managed.
• Keen attention to detail.
• Healthcare experience.
• Ability to simultaneously use multiple programs.

Benefits

• Medical, dental, and vision benefits.
• Holidays and PTO.