Customer Service Representative - Healthcare - Remote

Overview

This position is responsible for answering incoming calls related to eligibility, benefits, claims, coverage, and authorization of services in a healthcare environment, ensuring a great customer experience.

In Short

• Answer incoming phone calls via ACD phone system.
• Retrieve voice mails.
• Provide eligibility, benefits, claim, and referral status.
• Assist in resolving issues related to claims, authorization, and eligibility inquiries.
• Strong sense of responsibility for customer experience.
• Detail-oriented and highly organized.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize work.
• Knowledge of billing codes and forms.
• 1-3 years of customer service experience preferred.

Requirements

• High school degree or equivalent required, bachelor’s degree preferred.
• Experience in a call center or healthcare environment preferred.
• Ability to work in a sitting position, use a computer, and answer telephone.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (min of 12 days per year).
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts and flexible spending accounts.
• Employee Assistance and discount programs.
• Voluntary benefits including pet insurance and legal insurance.