Patient Service Center Representative II - Remote

Overview

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient.

In Short

• Responsible for scheduling and registration functions during patient calls.
• Handles verification of eligibility and benefits, pre-authorization, and payment options.
• May assist with complex pre-registration tasks.
• Collects and verifies patient demographic and financial data.
• Completes pre-certification requirements with insurers.
• Works in a production-driven call center environment.
• Must multitask across financial clearance and scheduling systems.
• Requires strong written and verbal communication skills.
• Preferred experience in a customer service-driven environment.
• High school diploma or GED required, with preferred related medical certification.

Requirements

• Ability to work in a call center environment.
• Familiarity with dual computer monitors.
• Basic typing ability.
• Knowledge of Windows based computer environment.
• Extensive multitasking ability.
• Strong communication skills.
• Preferred: Telephone/call center experience.
• Preferred: Pre-registration and/or scheduling experience.
• Preferred: 2-3 years of customer service experience.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (minimum of 12 days per year).
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts and flexible spending accounts.
• Employee Assistance program and discount program.
• Voluntary benefits including pet insurance and legal insurance.
• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for Colorado employees.