Patient Service Representative - Remote

Overview

The Patient Service Representative (PSR) plays a crucial role in providing exceptional service to patients, helping them with appointment bookings, and ensuring a positive experience. This full-time remote position requires candidates to reside in Florida.

In Short

• Handle inbound and outbound calls to assist patients.
• Provide superior patient service with a friendly attitude.
• Educate new patients about the patient experience.
• Assist in booking appointments and managing patient inquiries.
• Use call center software effectively.
• Meet performance goals and quality measures.
• Comply with HIPAA regulations.
• Work remotely during specified hours.
• Must have 1 year of call center experience.
• Preferred bilingual skills (English/Spanish).

Requirements

• High school diploma required.
• 1-year experience in a high-volume call center.
• Experience working remotely from home.
• Passion for patient service.
• Preferred: Associates degree and medical industry experience.

Benefits

• Competitive hourly rate.
• 8 paid holidays.
• Paid time off.
• Medical, dental, and vision insurance.
• 401k match.