Assistant Manager - Contact Center (Bilingual) - Remote

Overview

The Assistant Manager in the Contact Center leads a remote team in a fast-paced environment, ensuring performance targets are met while providing high levels of service.

In Short

• Lead and supervise a remote team of Patient Service Representatives.
• Monitor call center performance and provide coaching.
• Engage in recruitment and training of new staff.
• Conduct performance reviews and team meetings.
• Handle escalated calls and ensure customer satisfaction.
• Utilize call center software effectively.
• Maintain compliance with HIPAA regulations.
• Provide outstanding patient service.
• Collaborate with other departments for scheduling accuracy.
• Meet performance goals and service level agreements.

Requirements

• Bilingual in English and Spanish.
• High school diploma required; associate degree preferred.
• Prior supervisory experience is preferred.
• Minimum 2 years in a high-volume call center.
• Experience with call center management software preferred.
• Strong leadership and communication skills.
• Problem-solving and customer service skills.
• Organized and detail-oriented.
• Knowledge of medical terminology and healthcare field.
• Ability to work in a fast-paced environment.

Benefits

• Medical, Dental, Vision coverage.
• 401k with company match after 12 months.
• 8 Paid Holidays.
• Paid Time Off (PTO).