Patient Service Representative - Remote

Overview

The Patient Service Representative (PSR) plays a crucial role in providing exceptional service to patients by handling inbound calls and assisting with appointment bookings. This full-time remote position requires candidates to reside in Florida.

In Short

• Handle inbound and outbound calls from patients.
• Assist patients in booking appointments with healthcare providers.
• Provide information about the patient experience and accepted insurances.
• Utilize call center software for effective communication.
• Meet performance goals related to call volume and patient service.
• Adhere to compliance and HIPAA regulations.
• Maintain a friendly and professional demeanor.
• Work collaboratively with the contact center team.
• Provide detailed messages to medical staff as needed.
• Document all interactions accurately in the system.

Requirements

• High school diploma.
• 1-year experience in a high-volume call center.
• 1-year experience working remotely.
• Passion for patient service.
• Preferred: Associate's degree, medical industry experience.
• Bilingual (English/Spanish) preferred.

Benefits

• Competitive hourly rate.
• 8 paid holidays.
• Paid time off.
• Medical, dental, and vision benefits.
• 401k match.