Remote Otter LogoRemoteOtter

Patient Service Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Patient Service Representative provides clerical support to assist in the delivery of quality health care services, acting as a concierge for patients and performing various administrative tasks.

In Short

  • Greets and communicates with patients or visitors.
  • Answers practice phone calls and schedules patient appointments.
  • Processes registration reports and maintains patient medical records.
  • Documents patient calls in the EHR system.
  • Performs patient registration and check-in/check-out tasks.
  • Identifies and reminds patients of health maintenance gaps.
  • Participates in safety initiatives and risk mitigation.
  • Handles clerical functions including mail sorting and supply ordering.
  • Works full time, Monday to Friday.
  • Located at Blodgett Hospital in Grand Rapids.

Requirements

  • High School Diploma or equivalent.
  • 2 years of relevant experience in healthcare administration.
  • Experience with electronic health records.
  • Strong communication skills.
  • Ability to work in a fast-paced environment.
  • Preferred vocational/technical certificate.

Benefits

  • Comprehensive benefits package.
  • On-demand pay program.
  • Discounts on various services.
  • Optional insurance programs.
  • Retirement options with contributions and matches.
Corewell Health Corporate logo

Corewell Health Corporate

Corewell Health Corporate is a not-for-profit health system dedicated to providing comprehensive health care and coverage through a team of over 60,000 professionals, including more than 11,500 physicians and advanced practice providers, and over 15,000 nurses. With a focus on end-of-life care through its Hospice unit, Corewell Health emphasizes an interdisciplinary approach to patient care, ensuring that individuals with a life expectancy of six months or less receive compassionate and holistic support in various settings, including homes and hospitals. The organization is committed to fostering a diverse and inclusive workplace, advocating for equity in health care, and maintaining a strong community presence through partnerships and philanthropy. Corewell Health operates 22 hospitals and over 300 outpatient locations, serving more than 1.2 million members through its Priority Health plan, all while prioritizing the well-being of its team members and the communities it serves.

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