Patient Service Representative II - Remote

Overview

The Patient Service Representative II oversees outpatient registration and scheduling, ensuring excellent customer service and efficient operation within the rehabilitation hospital.

In Short

• Coordinate patient registration and scheduling.
• Verify insurance coverage and assist with patient intake.
• Support front office staff and other team members.
• Maintain patient records and administrative duties.
• Ensure high levels of customer service and satisfaction.
• Assist with insurance approvals and documentation.
• Conduct monthly patient satisfaction surveys.
• Uphold organizational values of respect and excellence.
• Complete additional responsibilities as needed.
• Work independently and as part of a team.

Requirements

• High School Diploma or equivalent required.
• 2 years of experience in a medical office setting preferred.
• Strong computer proficiency required.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks.
• Attention to detail and ability to adapt to changes.
• Experience with insurance benefits is a plus.
• Ability to handle administrative duties effectively.
• Commitment to high service delivery standards.
• Ability to work with a diverse population.

Benefits

• Opportunity to work in a leading healthcare organization.
• Engagement in community service and patient care.
• Supportive team environment.
• Professional development opportunities.
• Comprehensive benefits package.
• Flexible work schedule.
• Commitment to diversity and inclusion.
• Access to advanced medical resources.
• Engagement in innovative healthcare practices.
• Participation in a mission-driven organization.