VBC Customer Services Representative I - Remote

Overview

This position is responsible for answering incoming calls related to eligibility, benefits, claims, coverage, and authorization of services, providing a great customer experience.

In Short

• Answer incoming phone calls via ACD phone system
• Retrieve voice mails
• Provide eligibility, benefits, claim, and referral status
• Assist in resolving issues related to claims and eligibility inquiries
• Detail-oriented and highly organized
• Excellent verbal and written communication skills
• Knowledge of CPT, ICD-10, HCPCS codes, HCFA1500 and UB04 billing forms
• 1-3 years of customer service experience preferred
• High school degree required; bachelor’s degree preferred
• Office work environment

Requirements

• A strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly organized
• Excellent verbal and written communication skills
• Ability to handle multiple tasks and prioritize work
• 1-3 years of customer service experience in a call center or healthcare environment preferred
• High school degree or equivalent required

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (min of 12 days per year)
• 401k with up to 6% employer match
• 10 paid holidays per year
• Employee Assistance program
• Voluntary benefits including pet insurance and legal insurance
• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for Colorado employees