Customer Service Representative I - Remote

Overview

The Customer Service Representative I will deliver high-quality support to clients by handling inquiries, resolving issues, and ensuring a positive customer experience through inbound and outbound calls, as well as through chat and email communications.

In Short

• Deliver high-quality support to clients.
• Handle inquiries via phone, email, chat, and support tickets.
• Use problem-solving skills to address client questions and issues.
• Utilize CRM tools like Microsoft Dynamics.
• Conduct data entry tasks and maintain accurate records.
• Comply with industry guidelines and company policies.
• Coordinate with other departments for seamless support.
• Support special tasks as directed by management.
• Work in a collaborative and team-oriented culture.
• Participate in ongoing training and development.

Requirements

• High school diploma or GED.
• 2-3 years of customer service or tech support experience.
• Proficiency with CRM tools, preferably Microsoft Dynamics.
• Ability to handle high-volume client interactions.
• Familiarity with industry policies and regulations.
• Strong communication skills.
• Commitment to data protection standards.
• Ability to work flexible hours as needed.

Benefits

• Competitive pay and robust benefits package.
• Opportunities for career advancement.
• Collaborative and supportive work environment.
• Monthly appreciation events.
• Access to continuing education and training resources.