Account Manager II, Client Success - Remote

Overview

The Account Manager II, Client Success serves as the primary liaison for a dedicated portfolio of key DISA Healthcare Technology Division clients, focusing on nurturing long-term partnerships and driving strategic value.

In Short

• Act as the main point of contact for assigned clients.
• Gain deep insight into each client’s business model.
• Develop and maintain detailed account and project plans.
• Grow accounts through upsells and cross-selling.
• Engage with client stakeholders at all levels.
• Track and analyze sales trends and revenue generation.
• Lead impactful Quarterly Business Reviews (QBRs).
• Maintain accurate records of account activities in CRM.
• Participate in additional projects as needed.
• Ensure services align with client goals and expectations.

Requirements

• High School Diploma or GED required; Associate’s degree preferred.
• 3 - 5 years of experience in strategic Account Management.
• Proven success with senior-level stakeholders.
• Strong communication, negotiation, and presentation skills.
• Organized, self-motivated, and results-driven.
• High level of proficiency in Microsoft Office and CRM tools.
• Willingness to work flexible hours and travel occasionally.
• Strong business writing practices and analytical skills.

Benefits

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays.
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA.
• Employee Assistance Program.
• Educational Assistance Program.