Customer Service Representative I - Remote

Overview

The Customer Service Representative I role at Fullsteam involves supporting customers to maximize the value of the software and ensuring high levels of satisfaction while contributing to software analysis and testing.

In Short

• Learn and communicate product offerings to customers.
• Guide customers through installation and training processes.
• Establish and maintain customer relationships.
• Document, analyze, and troubleshoot software issues.
• Provide live chat, email, and phone support.
• Track interactions using ticketing tools.
• Engage with customers for successful platform adoption.
• Work the 10:30 AM – 7:00 PM EST shift.
• Participate in pager rotation for support.
• Contribute to business initiatives and customer insights.

Requirements

• 2+ years of call center experience preferred.
• Experience in software training is a plus.
• Background in networking preferred.
• Bachelor's degree in an IT-related field desirable.
• Excellent communication and writing skills.
• Ability to multitask in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel up to 30%.
• Dependable with a strategic mindset for process improvement.
• Ability to learn technical knowledge related to software.

Benefits

• Inclusive workplace valuing diversity.
• Opportunity for personal and professional growth.
• Engagement in a dynamic and rapidly growing company.
• Support from a committed and innovative team.
• Access to cutting-edge software and payment solutions.