Healthcare Customer Service Representative - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

In Short

• Field customer inquiries and find innovative ways to respond.
• Connect with customers via phone/email/chat/social media.
• Calmly resolve and de-escalate issues.
• Track call-related information for auditing purposes.
• Provide feedback on call issues and upsell if required.
• Must reside in TN, TX, FL, or MI.
• Full benefits including medical, dental, and vision.
• Paid training and paid time off.
• Collaborative and engaging work environment.
• Opportunities for growth and advancement.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.
• Customer service and/or sales experience preferred.
• Outstanding communication and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work under pressure.
• Proactive problem-solving skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs