Healthcare Customer Service Representative - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

In Short

• Field customer inquiries and find innovative ways to respond.
• Connect with customers via phone/email/chat/social media.
• Calmly resolve and de-escalate issues.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.
• Collaborate effectively with team members.
• Demonstrate outstanding communication and analytical skills.
• Work in a clean and quiet workspace.
• Participate in employee wellness and engagement programs.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.