Customer Service Representative (Healthcare) - Remote

Overview

Join Sagility as a Remote Customer Service Representative and enhance the member and patient experience in the healthcare sector while enjoying competitive pay and various bonuses.

In Short

• Remote position with flexible availability, including weekends.
• Handle incoming calls and provide effective resolutions to customer inquiries.
• Competitive pay ranging from $11.00 to $14.00/hour, with bilingual representatives earning $15.00/hour.
• Performance-based incentives and bonuses available.
• Paid training in a virtual environment.
• Comprehensive health coverage after 90 days.
• Career advancement opportunities with 90% of leaders starting as representatives.
• Daily pay and additional perks like tuition reimbursement.
• Must have at least 1 year of experience in a call center environment.
• Secure work area and reliable internet connection required.

Requirements

• Must be 18 years or older with a High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance with no absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Comfortable navigating computer applications.
• Previous healthcare experience is a plus.
• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills required.
• Desire to exceed customer expectations and grow professionally.
• Must have a hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.

Benefits

• Medical, Dental, and Vision coverage.
• Life Insurance and Disability options.
• Flexible Spending Account (FSA).
• 401(k) with employer contribution.
• Paid Time Off (PTO) and Tuition Reimbursement.
• Bonuses for onboarding, graduation, and performance.
• Employee wellness and engagement programs.
• Career advancement opportunities.
• Daily Pay option available.
• Open Enrollment bonuses for new hires.