Healthcare Customer Service Representative - Remote

Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

In Short

• Field customer inquiries and respond innovatively.
• Handle inbound calls using medical terminology.
• Provide excellent customer service through active listening.
• Work with confidential customer information.
• Aim to resolve issues on the first call.
• Communicate professionally with customers.
• Support Health Care Providers.
• Research benefit information.
• Document and maintain all interactions.
• Assist with processing payments.

Requirements

• Ability to work remotely in a virtual team environment.
• 6 months customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.