Healthcare Customer Service Representative - Remote

Overview

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our early June training class.

In Short

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance.
• Expected to follow company and client policies, procedures, and applicable laws.
• Full-time hours are Monday to Friday, 8:00 AM-5:00 PM CST.
• Paid medical insurance with personalized assistance.
• Generous PTO and holiday pay benefits.
• 401K with profit-sharing options.
• Work in a company office or home office environment.
• Skillfully navigate guidelines to maximize recovery on calls.

Requirements

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred.
• Working knowledge of medical billing and coding is preferred.
• Able to communicate clearly, both verbally and in writing.
• Reliable and responsible, managing self-effectively in a work from home environment.
• High School Diploma or equivalent required.
• Ability to successfully pass criminal and employment history checks.
• Self-motivated and committed to career success.
• Prior supervisory experience is welcome.
• Understanding of sensitive personal information and confidentiality.

Benefits

• Paid Medical insurance includes personalized assistance.
• Options for Dental/Vision, paid short-term disability and life insurance.
• Generous PTO (3 weeks per year) plus holiday pay.
• 401K with profit-sharing options.
• Annual discretionary bonus.