Bilingual Healthcare Customer Service Representative - Remote

Overview

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our early June training class.

In Short

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance.
• Operates with minimal management guidance to exceed Key Performance Indicators.
• Works in a company office or home office environment.
• Full-time hours from Mon-Fri 8:00 AM-5:00 PM CST.
• Takes calls from patients, law offices, and insurance companies to resolve billing issues.
• Answers complex billing and insurance questions.
• Recommends payment options and assistance programs.
• Maintains documentation and follows company policies.

Requirements

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred.
• Working knowledge of medical billing and coding is preferred.
• High School Diploma or equivalent required.
• Able to communicate clearly, both verbally and in writing.
• Moderate to advanced computer skills.
• Reliable and responsible in a remote work environment.
• Possesses professional judgement and client business acumen.
• Self-motivated and committed to career success.
• Ability to pass background checks and validation requirements.

Benefits

• Paid Medical insurance with personalized assistance.
• Options for Dental/Vision and paid short-term disability.
• Generous PTO and holiday pay.
• 401K with company profit-sharing.
• Annual discretionary bonus options.