Healthcare Customer Service Representative - Remote

Overview

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our early June training class.

In Short

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance.
• Offers payment options and facilitates the processing of payments.
• Works in a company office or home office environment.
• Exceeds Key Performance Indicators.
• Follows company and client policies, procedures, and applicable laws.
• Full-time hours are Monday to Friday, 8:00 AM to 5:00 PM CST.
• Paid medical insurance and additional benefits.
• Generous PTO and 401K options available.

Requirements

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred; EPIC is a plus.
• Working knowledge of medical billing and coding is preferred.
• Ability to communicate clearly, both verbally and in writing.
• Moderate to advanced computer skills required.
• Self-motivated and capable of managing oneself in a work-from-home environment.
• High School Diploma or equivalent required.
• Ability to pass criminal and employment history checks is necessary.
• Prior supervisory experience is welcome.

Benefits

• Paid Medical insurance with personalized assistance.
• Options for Dental/Vision, paid short-term disability, and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay.
• 401K with profit-sharing options.
• Annual discretionary bonus based on company performance.