Healthcare Customer Service Representative - Remote

Overview

RevCycle's Healthcare Business Services is expanding, and we are looking for new team members to provide exceptional customer service in a remote or office setting.

In Short

• Deliver exceptional customer experiences through inbound and outbound calls and written communication.
• Manage inquiries related to billing and insurance, offering payment options.
• Work remotely or from the Marshfield, WI office.
• Full-time hours from Mon-Fri, 8:00 AM-5:00 PM CST.
• Paid medical insurance and additional benefits.
• Maintain attendance and focus during training and work hours.
• Communicate effectively with patients and resolve billing issues.
• Utilize multiple internal systems and tools for documentation.
• Prior experience in healthcare customer service preferred.
• Opportunities for career advancement available.

Requirements

• Experience in call center and healthcare customer service preferred.
• Knowledge of medical billing and coding is a plus.
• Ability to communicate clearly and effectively.
• Strong computer skills and ability to navigate multiple applications.
• High School Diploma or equivalent required.
• Self-motivated and reliable in a work-from-home environment.
• Understanding of sensitive personal information and confidentiality.
• Prior supervisory experience is welcome.

Benefits

• Paid medical insurance with personalized assistance.
• Options for dental and vision coverage.
• Generous PTO and holiday pay.
• 401K with profit-sharing opportunities.
• Annual discretionary bonus.