Healthcare Customer Service Representative - Remote

Overview

The Healthcare Customer Service Representative at RevCycle is responsible for delivering exceptional customer experiences while managing inquiries related to billing and insurance.

In Short

• Work remotely or from the Marshfield, WI office.
• Handle customer inquiries through calls and written communication.
• Manage billing and insurance inquiries effectively.
• Exceed Key Performance Indicators with minimal management guidance.
• Full-time hours from Mon-Fri, 8:00 AM-5:00 PM CST.
• Prior experience in call center and healthcare settings preferred.
• Familiarity with medical billing and coding is a plus.
• Strong communication skills are essential.
• Generous benefits including paid medical insurance and PTO.
• Opportunity for career advancement within the company.

Requirements

• High School Diploma or equivalent required.
• Prior experience in a call center and healthcare customer service preferred.
• Ability to communicate clearly and navigate multiple computer applications.
• Knowledge of medical billing and coding preferred.
• Self-motivated and reliable in a work-from-home environment.
• Ability to manage sensitive personal information confidentially.
• Moderate to advanced computer skills required.
• Professional judgment and client business acumen are necessary.
• Prior supervisory experience is welcome.
• Ability to overcome patient objections and negotiate payments.

Benefits

• Paid Medical insurance with personalized assistance.
• Options for Dental/Vision, short-term disability, and life insurance.
• Generous PTO and holiday pay.
• 401K with profit-sharing bonus opportunities.
• Career advancement opportunities available.