Healthcare Customer Service Representative - Remote

Overview

The Healthcare Customer Service Representative is responsible for delivering exceptional customer experiences by addressing inquiries related to billing and insurance, either remotely or from the office.

In Short

• Handle inbound and outbound customer inquiries regarding billing and insurance.
• Resolve complex billing issues with patience and empathy.
• Work independently with minimal management guidance.
• Meet Key Performance Indicators for call handling and payment resolution.
• Utilize multiple computer applications and databases effectively.
• Communicate clearly and maintain professionalism.
• Adhere to company policies and client guidelines.
• Participate in training and continuous improvement.
• Manage sensitive personal information confidentially.
• Work full-time, Monday to Friday, 8 AM to 5 PM CST.

Requirements

• Prior experience in a call center and healthcare customer service is preferred.
• Familiarity with medical billing software (Artiva, Cerner Soarian) is a plus.
• Strong communication skills, both verbal and written.
• Ability to navigate multiple computer systems simultaneously.
• Self-motivated and reliable in a remote work environment.
• High School Diploma or equivalent required.
• Ability to manage sensitive information and maintain confidentiality.
• Prior supervisory experience is welcome.
• Ability to pass background checks and onboarding requirements.
• Commitment to career success and professional judgment.

Benefits

• Paid medical insurance with personalized assistance.
• Options for dental and vision insurance.
• Generous PTO and holiday pay.
• 401K with profit-sharing options.
• Annual discretionary bonuses.