Bilingual Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Bilingual Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary.
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner.
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client inquiries as needed.
• Enters and monitors payment arrangements.
• Adheres to all FDCPA, FCRA, HIPAA, and other applicable laws.

Requirements

• 1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties.
• Knowledge/experience of medical terminology, patient billing, healthcare insurance, and/or healthcare administration preferred.
• Ability to work successfully in a fast-paced, deadline-oriented environment.
• Strong organization skills. The ability to work on multiple tasks simultaneously.
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires.
• Ability to work successfully and cooperatively within a team-based environment.
• Bilingual candidates will provide additional support for bilingual calls.

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts.
• Paid time off starting at 90 days and annual profit sharing.
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment and technical support provided.