Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary.
• Responds to requests for information by patient/account holders in a professional manner.
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client enquiries as needed.
• Enters and monitors payment arrangements.
• Adhere to all applicable laws including FDCPA, FCRA, and HIPAA.

Requirements

• 1+ years’ experience working in a Call Center or Customer Service role.
• Knowledge/experience of medical terminology, patient billing, and healthcare insurance preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organizational skills and ability to multitask.
• Demonstrates flexibility in scheduling and assignments.
• Ability to work cooperatively within a team-based environment.
• Bilingual candidates preferred for additional support.

Benefits

• Competitive benefits including Health, Dental, Vision, Life, and Disability Insurance.
• 401K with employer match and HSA/Flexible spending accounts.
• Paid time off starting at 90 days and annual profit sharing.
• 7 Paid Holidays.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment and technical support provided.