Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Handle inbound and outbound calls related to healthcare services.
• Resolve billing and payment issues for clients.
• Provide information to patients and account holders.
• Follow client-specific protocols and policies.
• Investigate and respond to client inquiries.
• Monitor payment arrangements.
• Adhere to applicable laws including FDCPA and HIPPA.
• Work in a fast-paced environment with multiple tasks.
• Required to maintain camera on during work hours.
• Opportunities for performance-based pay increases.

Requirements

• 1+ years of experience in a Call Center or Customer Service role.
• Knowledge of medical terminology and patient billing preferred.
• Strong organizational skills and ability to multitask.
• Flexibility in scheduling, including evenings and weekends.
• Ability to work cooperatively in a team environment.
• Bilingual candidates are encouraged to apply.

Benefits

• Comprehensive health benefits including dental and vision.
• 401K with employer match.
• Paid time off and annual profit sharing.
• 7 Paid Holidays throughout the year.
• Wellness programs and gym reimbursement.
• All necessary equipment and technical support provided.