Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Makes and answers calls to resolve billing and payment issues.
• Responds to requests for information by patient/account holders.
• Acts to gain payment or arrangement of payment on behalf of the client.
• Follows client-specific protocols and policies.
• Investigates and responds to client inquiries.
• Enters and monitors payment arrangements.
• Adhere to all applicable laws including FDCPA, FCRA, HIPPA.
• 1+ years’ experience in Call Center or Customer Service.
• Knowledge of medical terminology and patient billing preferred.
• Ability to work in a fast-paced, deadline-oriented environment.

Requirements

• Strong organization skills with the ability to multitask.
• Flexibility in scheduling including evenings and Saturdays.
• Team-based collaboration skills.
• Bilingual candidates encouraged to apply.
• Minimum internet speed of 40 mbps download, 5 mbps upload.
• Hard wired internet connection required.
• Cameras required to remain on during shifts.

Benefits

• Health, Dental, Vision, Life, and Disability Insurance.
• 401K with employer match.
• Paid time off starting at 90 days.
• 7 Paid Holidays annually.
• Wellness Programs and Gym Reimbursement.
• All necessary equipment and technical support provided.