Bilingual Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Makes and answers calls in the name of the client to resolve billing and payment issues.
• Responds to requests for information by patient/account holders.
• Acts to gain payment or arrangement of payment on behalf of the client.
• Follows client-specific protocols and policies.
• Investigates and responds to client enquiries.
• Enters and monitors payment arrangements.
• Adhere to all applicable laws.
• 1+ years of experience in a Call Center or Customer Service role.
• Bilingual candidates will provide additional support for bilingual calls.
• Minimum internet speed requirements for remote work.

Requirements

• Knowledge/experience of medical terminology, patient billing, healthcare insurance preferred.
• Ability to work successfully in a fast-paced environment.
• Strong organization skills.
• Demonstrates flexibility in scheduling and assignments.
• Ability to work successfully within a team-based environment.

Benefits

• Competitive benefits including Health, Dental, Vision, Life and Disability Insurance.
• Paid time off starting at 90 days.
• 7 Paid Holidays.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.