Bi-lingual Healthcare Customer Service Representative - Remote

Overview

As a Bi-lingual Healthcare Customer Service Representative, you will be a key contributor in helping customers by fielding inquiries and providing innovative solutions. You will work in a collaborative environment and interact with diverse individuals.

In Short

• Field customer inquiries in both Spanish and English.
• Connect with customers via phone, email, chat, and social media.
• Resolve and de-escalate customer issues effectively.
• Track call information for auditing and reporting.
• Meet defined sales objectives.
• Provide feedback on call issues.
• Work independently in a remote environment.
• Participate in paid training and wellness programs.
• Enjoy competitive wages and full benefits.
• Opportunity for career advancement within the company.

Requirements

• Fluency in both Spanish and English.
• Minimum of 6 months customer service experience.
• Over 18 years of age.
• High School Graduate or GED.
• Ability to type 25 words per minute.
• Comfortable with desktop computer systems.
• Preferred 6 months of call center experience.
• Ability to work independently and stay composed under pressure.
• Strong negotiation skills.
• Ability to use Windows operating systems.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits including Medical, Dental, Vision, and 401k.
• Paid Time Off.
• Employee wellness and engagement programs.