Customer Service Representative - Remote

Overview

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

In Short

• Engage with customers, documenting and providing advice on customer needs.
• Coordinate and dispatch work orders to stores as needed.
• Advise on services, parts, and maintenance packages.
• Address customer inquiries regarding service outcomes.
• Educate customers on cost-saving opportunities and maintenance plans.
• Manage and maintain accurate records of customer interactions.
• Communicate updates to customers regarding service timelines.
• Never miss an opportunity to help customers.

Requirements

• Proven experience in sales or customer service, preferably in the automotive industry.
• Strong communication skills with persuasive engagement.
• Ability to work independently in a fast-paced environment.
• Knowledge of automotive repair and maintenance services.
• Proficiency in CRM software and basic computer skills.
• Meet or exceed a typing speed of 40 WPM.
• Strong phone presence and experience handling calls.
• Ability to multi-task and manage time effectively.
• Excellent verbal and written communication skills.

Benefits

• Competitive Base Pay: $15/hr
• Paid Time Off (Sick & Vacation)
• Annual Paid Holidays (6)
• Medical, Dental & Vision Insurance
• 401(k) w/ 4% Matching
• Employee Referral Program
• Fully Remote Opportunity