Customer Service Representative - Remote

Overview

As a Customer Service Representative at Kyndryl, you will help customers solve their problems and gain exposure to various career options in the IT field, all while receiving training and support.

In Short

• Be the face and voice of Kyndryl, assisting customers with their issues.
• Learn and contribute from day one in a fast-paced environment.
• Handle customer interactions via chat, email, and MS Teams.
• Work alongside senior co-workers and gain insights into various job roles.
• Receive training on Microsoft 365 and earn certifications.
• Opportunity for career advancement within the company.
• Flexible working hours including night and rotational shifts.
• Emphasis on personal and professional development.
• Inclusive workplace culture that values diversity.
• Access to state-of-the-art resources and employee learning programs.

Requirements

• 0-1 year experience in customer service or technical support.
• Good communication and customer service skills.
• Willingness to work in a hybrid model.
• Experience with Windows, Mac, or Linux operating systems preferred.
• Ability to troubleshoot and solve problems effectively.
• Flexibility to adapt to customer needs.
• Interest in technology and a growth mindset.
• Strong interpersonal skills.
• Ability to work in a team-oriented environment.
• Open to learning and development opportunities.

Benefits

• Comprehensive employee learning programs.
• Certification opportunities with Microsoft, Google, and others.
• Supportive and inclusive work environment.
• Access to volunteering and giving platforms.
• Focus on employee well-being and work-life balance.
• Career advancement opportunities.
• Diverse and equitable workplace culture.
• Resources to innovate and build new capabilities.
• Engagement in community service.
• Access to Fortune 100 clients and projects.