Customer Service Representative - Remote

Overview

As a Customer Service Representative at Flex Living, you will create exceptional experiences for our customers, solve problems with empathy, and build strong relationships.

In Short

• Respond to customer inquiries via email, phone, and chat.
• Provide clear information about services and booking processes.
• Handle concerns and complaints proactively.
• Create memorable experiences for clients.
• Follow up with clients for feedback and satisfaction.
• Troubleshoot booking or property issues effectively.
• Collaborate with internal teams for quick resolutions.
• Gather customer feedback for continuous improvement.
• Maintain detailed records using CRM systems.
• Track performance and contribute to reporting.

Requirements

• Experience in customer support or client success roles.
• Excellent written and verbal communication in English.
• Positive attitude in handling challenges.
• Familiarity with CRM systems and support platforms.
• Organized and able to manage multiple tasks.
• Empathetic with a drive to help others.

Benefits

• Be part of a high-performance team.
• Opportunity to work in a fast-paced environment.
• Engagement in a mission to simplify renting.