Customer Success Executive - Remote

Overview

The Customer Success Executive at The Flex plays a crucial role in ensuring guests and landlords enjoy a seamless rental experience, leveraging technology and exceptional service.

In Short

• Serve as the primary point of contact for guests and landlords.
• Guide new landlords through the Property Management System.
• Troubleshoot operational and technical issues.
• Track satisfaction metrics and gather feedback.
• Collaborate with Operations, Product, and Tech teams.
• Identify upselling opportunities to enhance guest experiences.
• Work in a remote-first culture focused on outcomes.
• Join a rapidly scaling company in the rental industry.
• Be part of a team that values empathy and proactive service.
• Contribute to redefining the global rental experience.

Requirements

• Exceptional written and verbal communication skills.
• Experience in customer success, hospitality, or property management.
• Confidence using CRM systems and digital support platforms.
• Strong problem-solving and organizational skills.
• High emotional intelligence and composure under pressure.
• Fluency in English; other languages are a plus.

Benefits

• Make an impact in a company redefining rental experiences.
• Gain global exposure working with an international team.
• Enjoy career acceleration as the company expands.
• Receive competitive compensation with performance rewards.
• Experience a remote-first culture that values results.