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Client Success Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Client Success Specialist at The Flex is responsible for ensuring a seamless rental journey for guests and landlords, bridging technology and human experience.

In Short

  • Main point of contact for customer support via chat, email, and phone.
  • Guide new landlords through the Property Management System (PMS).
  • Troubleshoot technical or operational challenges.
  • Monitor customer satisfaction metrics and collect feedback.
  • Collaborate with Operations, Product, and Tech teams.
  • Identify upselling opportunities to enhance guest experiences.

Requirements

  • Outstanding written and verbal communication skills.
  • Experience in customer success, hospitality, or property management.
  • Confidence using CRM and PMS tools.
  • Strong problem-solving and organizational skills.
  • High emotional intelligence with empathy and patience.
  • Fluency in English; other languages are a plus.

Benefits

  • Join a company reshaping the rental experience.
  • Work with a diverse international team.
  • Opportunities for career growth.
  • Competitive pay and performance-based bonuses.
  • Remote-first culture valuing outcomes over office hours.

T.F

The Flex

The Flex is revolutionizing the rental experience by making it as straightforward and convenient as online shopping. With a mission to provide tenants with flexibility and landlords with efficient property management solutions, The Flex is committed to eliminating unnecessary fees and complexities in the rental process. The company is focused on building a high-performing team of innovative thinkers dedicated to growth and excellence, fostering a culture of collaboration and continuous improvement. As they scale, The Flex emphasizes financial accuracy and compliance, ensuring a seamless experience for all stakeholders involved in the rental market.

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