Client Success Specialist - Remote

Overview

This role involves managing the onboarding process for new clients and ensuring their ongoing success with the company's products and services, focusing on client satisfaction and account growth.

In Short

• Manage the onboarding process for new clients.
• Serve as the primary point of contact for clients.
• Identify upsell opportunities with the sales team.
• Ensure high levels of client satisfaction.
• Collaborate with cross-functional teams.
• Provide regular updates on client health.
• Maintain long-term relationships with clients.
• Proactively address client concerns.
• Utilize CRM and project management tools.
• Focus on delivering value and building relationships.

Requirements

• 2+ years of experience in account management or client success.
• Excellent English communication skills.
• Strong interpersonal skills.
• Experience with CRM tools like HubSpot.
• Proficient in Microsoft Office and Google Workspace.
• Highly organized with time management skills.
• Motivated self-starter with a proactive attitude.
• Strong critical thinking skills.
• Positive attitude and professionalism.
• Ability to handle multiple accounts.

Benefits

• Opportunity to work in a dynamic team.
• Contribute to AI-driven business solutions.
• Be part of a growing company.
• Engage in continuous improvement processes.
• Build lasting relationships with clients.