Remote Otter LogoRemoteOtter

Client Success Specialist - Remote

Posted 12 hours ago
Customer Service
Full Time
USA

Overview

As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation.

In Short

  • Lead the end-to-end onboarding process, including data collection, system setup, and client training.
  • Coordinate with clients to confirm start dates and ensure system configuration.
  • Ensure accurate tax information throughout the client lifecycle.
  • Train clients on the Hamlet platform prior to go-live.
  • Be the primary contact for client inquiries and issue resolution.
  • Present quarterly reports and collaborate with clients to improve response quality.

Requirements

  • Bachelor’s degree in Business Administration, Communications, Human Resources, or related field.
  • Two plus years of experience in client onboarding, customer success, or account management.
  • Experience with SaaS platforms or HR/payroll systems is a plus.
  • Familiarity with unemployment claims processes or compliance standards is highly desirable.
  • Strong presentation and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to manage multiple clients and deadlines simultaneously.

Benefits

  • Lucrative overachievement plan.
  • Annual trip for Top Performers.
  • 15 days of vacation accrual annually, five sick days, two volunteer days.
  • Wellness plans, online discounts, employee discounts, pet insurance, and more.
  • Employee stock purchase program and 401K matching.
  • Fully remote role.
Experian logo

Experian

Experian is the world's leading global information services company, dedicated to empowering consumers and clients to manage their data with confidence during significant life events such as buying a home, a car, or sending a child to college. With a workforce of 20,000 people across 44 countries, Experian invests in new technologies and ideas to help clients make informed decisions, access financial services, and prevent identity fraud. Recognized as one of the 100 Best Companies to Work For by FORTUNE and listed among the World's Most Innovative Companies by Forbes Magazine, Experian prioritizes a people-first culture that emphasizes diversity, equity, and inclusion.

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