Client Success Specialist - Remote

Overview

Tiny Spoon Chef is actively looking for a Client Success Specialist to become a valuable part of our team.

In Short

• Act as one of the primary points of contact for clients and chefs.
• Work closely with the Client Success team and chefs for strong internal communication.
• Utilize HubSpot to manage client interactions effectively.
• Monitor and analyze client feedback for improvements.
• Collaborate with teams for successful client onboarding.
• Manage client issues and ensure timely resolutions.
• Maintain knowledge of offerings and industry trends.
• Conduct client consultation calls to understand their needs.

Requirements

• Strong communication skills and client-focused mindset.
• Experience with HubSpot or similar CRM tools.
• Ability to work in a remote environment.
• Flexibility to travel to Boston 1-2 times a year.
• Experience in a customer service or client success role.

Benefits

• Fully remote position with flexible work hours.
• Opportunity to work with a creative culinary team.
• Competitive hourly wage.
• Supportive and collaborative work environment.