Client Success Specialist - Remote

Overview

LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

In Short

• Client Success Specialist position focused on leading client rollouts, onboarding, and training.
• Responsible for a portfolio of clients, ensuring successful adoption of products.
• Build strong relationships and resolve challenges for enterprise and strategic accounts.
• Analyze key performance metrics and drive continuous improvement.
• Starting salary of $80K with additional bonuses and benefits.
• Remote position, can be based anywhere in the U.S.
• Collaborate with cross-functional teams on special projects.
• Provide ongoing training and support for clients.
• Participate in the company's Long-Term Incentive Plan.
• Engage in a transparent compensation system with opportunities for growth.

Requirements

• Proven track record in managing client relationships and onboarding.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally and coordinate across multiple stakeholders.
• Experience in tracking and reporting key metrics.
• Skilled in using data for trend analysis and decision-making.

Benefits

• Medical, dental, and vision insurance.
• Flexible vacation policy and paid time off benefits.
• 401K match and team profit share.
• Learning Days and Health & Wellness benefits.
• Biannual team retreats.