Client Success Specialist - Remote

Overview

The Client Success Specialist at Craver plays a pivotal role in ensuring merchants have the knowledge, resources, and support to leverage the Craver platform effectively, focusing on relationship management and merchant success.

In Short

• Build and nurture long-term relationships with merchants.
• Evaluate merchant operations to identify improvement opportunities.
• Guide merchants through platform adoption and growth.
• Handle escalations and complex concerns professionally.
• Collect and analyze merchant feedback for product development.
• Collaborate with cross-functional teams to enhance merchant success.
• Identify upsell opportunities to increase merchant value.
• Contribute to the strategy and structure of the Client Success team.
• Measure success through regular check-ins and feedback loops.
• Support high-risk accounts with tailored assistance.

Requirements

• Experience in customer service or client success roles.
• Strong problem-solving and communication skills.
• Passion for the restaurant industry and technology.
• Ability to manage multiple accounts and prioritize tasks.
• Proficiency in analyzing feedback and data.
• Experience in upselling products or services.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills.
• Familiarity with CRM tools is a plus.
• Willingness to adapt and learn in a fast-paced environment.

Benefits

• Opportunity to work with a leading tech company in the restaurant industry.
• Chance to contribute to the success of local businesses.
• Collaborative and supportive work environment.
• Growth and development opportunities.
• Recognition as a top workplace in Canada.