Client Success Specialist - Remote

Overview

The Client Success Specialist will be the primary point of contact for clients, ensuring they receive maximum value from an AI-powered marketing platform designed for home service professionals.

In Short

• Fully remote position with a focus on client success.
• Guide clients through onboarding and training on platform tools.
• Manage high-volume communication via phone, email, and text.
• Identify upselling opportunities and provide growth consulting.
• Collect feedback to improve client experience and product offerings.
• Technical troubleshooting for complex features.
• Share educational resources to empower clients.
• 1+ years of experience in customer success or similar roles required.
• Exceptional communication skills are essential.
• Proficiency with CRM tools is preferred.

Requirements

• 1+ years in customer success, operations, or support-related roles.
• Exceptional verbal and written communication skills.
• Customer-obsessed mindset with strong time management skills.
• Technical aptitude with familiarity in web networking.
• Experience with CRM tools, preferably HubSpot.
• Ability to adapt in a fast-paced startup environment.

Benefits

• Work from home flexibility.
• Opportunity to contribute to customer retention and satisfaction.
• Engage with a dynamic and fast-paced startup team.