Client Success Specialist - Remote

Overview

The Client Success Specialist is responsible for building meaningful relationships with customers, managing inquiries, and ensuring customer satisfaction with our product.

In Short

• Build meaningful relationships with customers.
• Manage customer inquiries via Intercom, phone, and email.
• Support in-person training and onboarding.
• Identify opportunities for process enhancement.
• Monitor customer feedback to exceed resolutions.
• Develop systems to maintain high service standards.
• Analyze customer inquiry trends for improvement.
• Collaborate across departments to resolve issues.
• Incorporate customer feedback into product development.
• Help customers overcome technical challenges.

Requirements

• 5+ years of experience in customer service or business development.
• Highly motivated with a bias for action.
• Excellent organizational and problem-solving skills.
• Exceptional verbal and written communication abilities.
• Customer-centric mindset with a passion for service.
• Strong interpersonal skills and team collaboration experience.
• Experience with helpdesk and CRM software.
• Passion for travel and hospitality.
• Willingness to travel for customer onboarding.

Benefits

• Remote-first work environment with in-person quarterly meetings.
• Use of tools like Google Meet, Linear, Notion, and Slack.
• Opportunities for frequent travel to meet customers.
• Collaborative small team atmosphere with daily stand-ups.