Guest Experience Coordinator - Remote

Overview

The Guest Experience Coordinator is responsible for ensuring every guest feels supported and cared for from booking to checkout, delivering high-quality service and crafting memorable stays.

In Short

• Act as the face and voice of The Flex.
• Respond to inquiries via chat, email, and phone.
• Oversee check-ins, checkouts, and in-stay assistance.
• Collaborate with Operations and Tech for issue resolution.
• Keep guests informed throughout their stay.
• Document insights to improve processes.
• Recommend add-ons or local experiences to guests.
• Work in a fast-paced, dynamic environment.
• Build trust and foster guest loyalty.
• Join a remote-first culture that values results.

Requirements

• Excellent written and spoken English; additional languages are a bonus.
• Experience in hospitality, customer service, or short-term rentals.
• Tech-savvy with PMS and CRM tools.
• Proactive and solution-oriented mindset.
• Empathetic, detail-driven, and committed to exceeding expectations.
• Positive, people-focused attitude.

Benefits

• Make an impact on guest experiences globally.
• Work with a world-class, international team.
• Opportunities for career growth as the company expands.
• Competitive salary plus performance-based incentives.
• Remote-first culture allowing work from anywhere.